Now we all have the power; "Yes sir/madam, of course"

Leading and working in transparent times is challenging and even scary to some; however, this same risk offers untold possibilities as we discussed in "Twitter in Play".

Each day, we encourage soft play suppliers and other organisations to open their business to social media and in the words of Seth Godin, lead with their glass jaw.

Once again, Seth has written a concise insightful note for leaders in transparent times who are worrying and planning rather than doing, listening and evolving; an excerpt:

When your staff sees how much power you've given random consumers, they'll freak. And then, magically, they'll start treating customers differently, because maybe, just maybe, this customer is the one who's going to use the power. Suddenly, the answer to, "do you know who I am!!" is, "yes sire, forgive me."

Social media and transparency, jump in and see what happens.

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